unagame Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how unagame ("Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal data belonging to users ("Player", "User", "you") of the unagame website at https://unagame.one and all associated services.

By registering an account or using the unagame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy is to be read together with the Terms & Conditions.

unagame processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR data governance requirements. Where we process data originating from other jurisdictions, we apply equivalent protections.

2. Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information collected through the unagame platform is unagame, operating in accordance with PAGCOR regulations and Philippine law.

If you have any questions about how unagame handles your personal data, or if you wish to exercise any of your data rights, you may contact us via live chat available 24/7 on the unagame platform, or by email at [email protected].

3. Personal Data We Collect

unagame collects personal data through the following means: information you provide directly, data collected automatically during your use of the platform, and data received from third parties such as payment processors and identity verification services. The categories of data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required by regulatory compliance obligations (e.g., responsible gaming self-exclusion records).

4. How unagame Uses Your Personal Data

unagame uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your unagame account, verify your identity (KYC), maintain your account records, and provide you with access to platform services.
• Service Delivery: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank; to record and settle game outcomes; and to administer bonuses and promotions.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, Know Your Customer (KYC) regulations, and the Philippine Data Privacy Act.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, and other prohibited conduct on the unagame platform.
• Responsible Gaming: To administer deposit limits, loss caps, session reminders, cooling-off periods, and self-exclusion tools; to monitor gameplay for signs of problem gambling patterns.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance through our 24/7 live chat support team.
• Platform Improvement: To analyse usage patterns, improve platform performance, personalise your unagame experience, and develop new features and games.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided valid consent and subject to your right to opt out at any time.

unagame does not sell your personal data to third parties for their own marketing purposes.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, unagame processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to fulfil the agreement between you and unagame — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AML obligations, tax reporting requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting processing already completed.

6. Cookies & Tracking Technologies

The unagame platform uses cookies and similar tracking technologies to enhance your experience and gather analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function — including maintaining your login session, processing transactions, and applying your account preferences. These cannot be disabled.
• Analytics Cookies: Used to understand how players navigate the unagame platform — which pages are most visited, where sessions are abandoned, and how features are used. This data is aggregated and anonymised.
• Preference Cookies: Store your platform settings such as language preference, notification settings, and responsible gaming limits display.
• Marketing Cookies: Used (with your consent) to deliver relevant promotional content and track the effectiveness of unagame promotional campaigns. You may opt out of marketing cookies at any time via your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the unagame platform.

7. Sharing Your Personal Data

unagame does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum data necessary to process your financial transactions. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: Third-party KYC and AML service providers may process your identity documents on behalf of unagame for regulatory compliance purposes.
• Game Providers: Third-party game studios and live dealer providers may receive your player ID and game-relevant session data necessary to deliver their games on the unagame platform.
• Regulatory Authorities: PAGCOR and other Philippine government authorities may receive data as required by law, court order, or regulatory request.
• Legal and Fraud Prevention: Law enforcement agencies or fraud prevention organisations may receive data where required to investigate suspected criminal activity or protect the rights of unagame or its players.

All third-party service providers engaged by unagame are subject to contractual data processing agreements and are prohibited from using your data for purposes other than those for which it was shared.

8. Data Retention

unagame retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specific retention periods include:

• Account and Transaction Records: Retained for a minimum of five (5) years following account closure or the last transaction date, as required by PAGCOR and AML regulations.
• KYC and Identity Documents: Retained for the duration of the account relationship and for five (5) years thereafter.
• Customer Support Communications: Retained for three (3) years from the date of the interaction.
• Self-Exclusion Records: Retained for the duration of the exclusion period and for five (5) years after the exclusion expires, to prevent re-registration.
• Marketing Consent Records: Retained until consent is withdrawn and for two (2) years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

unagame implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the unagame platform.
• Encrypted storage of sensitive data fields including payment references and identity document data.
• Role-based access controls ensuring that only authorised personnel can access player data on a need-to-know basis.
• Regular security audits and penetration testing of the unagame platform infrastructure.
• Multi-factor authentication options for player accounts to prevent unauthorised login.

While unagame takes all reasonable precautions, no system is entirely immune to security threats. You are responsible for keeping your account credentials secure. If you suspect a security breach affecting your unagame account, please contact us immediately via live chat.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by unagame:

• Right to Be Informed: The right to know what personal data unagame holds about you and how it is being used — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data unagame holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations (see Section 8).
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact unagame via live chat or email at [email protected]. We will respond within thirty (30) days of receiving your request.

11. Children's Privacy and Age Restriction

The unagame platform is strictly restricted to persons aged 21 years and above in accordance with Philippine gaming law and PAGCOR regulations. unagame does not knowingly collect personal data from individuals under 21 years of age.

As part of our registration and KYC process, unagame verifies the age of all account applicants. Where we discover that an account has been created by a person under 21, we will immediately close the account, return any deposits made, and delete all associated personal data (except records required for age verification and regulatory compliance purposes).

If you believe that a minor has registered on the unagame platform, please notify us immediately via live chat so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

unagame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where material changes are made, unagame will provide reasonable notice to registered players via email or an in-platform notification. Continued use of the unagame platform following notification of changes constitutes acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to remain informed about how unagame protects your personal data.

13. Contact Us

For questions, data access requests, or privacy complaints, please contact the unagame data protection team:

• Live Chat: Available 24/7 on the unagame platform — the fastest way to reach us from anywhere in the Philippines
• Email: [email protected]

Our team includes Filipino-speaking support agents serving players from Manila, Makati, Cebu City, Davao, and all regions of the Philippines, available around the clock every day of the year.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) in accordance with RA 10173 and its Implementing Rules and Regulations.